Seller Related Information

When an item you've sold is returned, here's what happens step-by-step:

1. Notification:

   - You will receive a notification via your Mnadani dashboard and email that an item has been returned. The notification includes the reason for the return as specified by the buyer.

2. Item Receipt:

 - The returned item will be sent back to the address listed on your Mnadani account. Please ensure that this information is always up-to-date to avoid misrouted shipments.

3. Inspection:

- Once you receive the item, you are required to inspect it to confirm that it is in its original condition. This includes checking the item for any damage or discrepancies from the state in which it was originally sent.

4. Processing the Return:

 - If the item is in its original condition: You will proceed to approve the refund or exchange as per our return policy stated on Mnadani. This should align with Mnadani's overall return guidelines.

   - If the item is not in its original condition: You should contact Mnadani customer service immediately to report the condition and provide evidence (e.g., photos) of how the item was returned. This is important to resolve any disputes with the buyer and determine the appropriate next steps.

5. Refund or Replacement:

- After confirming the item’s condition, you must either approve to refund the buyer within the timeframe stipulated by Mnadani's policies or send a replacement item if that was agreed upon. Failure to comply with the agreed timelines can affect your seller rating and privileges on Mnadani.

6. Update Inventory:

 - Adjust your inventory accordingly in your Mnadani account to reflect the return and any changes made (e.g., a replacement sent or an item no longer available).

7. Review and Reflect:

- It’s beneficial to review the cause of returns to identify any recurring issues with the products or shipping methods. This can help reduce future returns and improve customer satisfaction.

Support from Mnadani:

If at any point you need assistance with a return, Mnadani's customer service team is here to help. You can reach out via your seller dashboard for support on specific issues related to returns and refunds.