Seller Related Information

When you use your own methods for hand delivery or partner with an external logistic partner to ship items directly to customers on Mnadani, managing and providing order tracking information can be slightly different from standard courier services. Here's how you can effectively handle order tracking in such cases:

Order Tracking Process

1. Generate Tracking Information:

  - For Hand Delivery: Since this method usually does not involve a standard tracking system, create a simple method to update the order status. For example, you could use a tracking number slot  to update delivery statuses such as "Out for Delivery" and "Delivered" and. Use URL slot to update Delivery date.

   - Using Your Own Logistic Partner: If your logistic partner provides tracking numbers, ensure you collect this information for each order. If they do not offer tracking, implement a similar status update system as suggested for hand delivery.

2. Communicate with Customers:

   - Provide Updates: Regardless of the method, regular communication with your customers is crucial. Inform them when the item has left your premises, provide an estimated delivery time, and notify them when the item is close to delivery.

   - Direct Contact: Offering a direct line of communication, such as a phone number or messaging service, can be very effective for personal updates and helps build trust with customers.

3. Update Order Status on Mnadani:

  - Use the Mnadani platform to manually update the order status. This might involve marking orders as “Shipped” when they leave your store and “Delivered” once the customer confirms receipt. Ensure that these updates are timely to reflect the actual order progress.

4. Delivery Confirmation:

 - Capture Proof of Delivery: For both hand deliveries and shipments via your own logistic partners, it's important to get a delivery confirmation. This can be a signed receipt, a confirmation text message from the customer, or any proof that the customer has received and accepted the order.

   - Upload Proof on Mnadani: If possible, upload this proof of delivery to the Mnadani system to resolve any potential disputes with customers regarding delivery.

Best Practices for Self-Shipment

• Reliability and Transparency: Ensure that your delivery method is reliable. Being transparent about your delivery processes can increase customer trust and satisfaction.
• Feedback System: Encourage customers to provide feedback on their delivery experience. This feedback can help you improve your service.
• Record Keeping: Maintain detailed records of deliveries, including times, dates, and confirmation receipts. This information will be invaluable in case of disputes or claims.

By managing order tracking effectively when shipping directly to customers, you ensure a seamless shopping experience, which can lead to repeat customers and positive reviews on the Mnadani platform.