Seller Related Information

Here's a detailed explanation of how and when you will get paid when you sell items on Mnadani, the best online marketplace in Tanzania. This information is crucial to ensure clarity and transparency for our Sellers:

 How You Will Get Paid

1. Payment Methods:

  - Bank Transfers: Payments are directly deposited into your bank account either NMB or CRDB. You need to ensure your bank details are correctly entered in your seller profile.

   - Mobile Money: Payments can also be made via mobile money services such as M-Pesa, Tigo Pesa, Halopesa or Airtel Money. Make sure your mobile money account details are up-to-date on your profile.

2. Setting Up Your Payment Details:

 - Upon registering as a seller on Mnadani, you will be prompted to set up your payment details in your account settings. This setup is a one-time process, unless you need to update your details later.

 When You Will Get Paid

1. Payment Schedule:

 - Mnadani operates on a weekly payment cycle. Payments for all sales made during a week (Monday to Sunday) are processed and disbursed in the following week.

   - Typically, payments are issued every Wednesday. This schedule gives us sufficient time to handle any returns or disputes that may arise before disbursing payments.

2. Payment Processing Time:

- For bank transfers, it can take 1 business days for funds to appear in your account after they have been sent by Mnadani.

   - For mobile money transfers, payments are usually instant, but sometimes they can take up to 24 hours depending on the mobile operator.

3. Minimum Payout Threshold:

  - Mnadani may set a minimum payout threshold, meaning you must accumulate a certain amount of earnings before a payment is disbursed. For example, if the threshold is set at 5,000 Tsh, your account balance must reach this amount before the payout week.

 Additional Information

• Transaction Records:  You can track all your transactions, including pending payments, through your seller dashboard. This transparency helps you manage your finances and understand exactly when funds are due.
• Disputes and Holds: If there is a dispute or a return request from a buyer, funds related to that transaction may be temporarily held until the issue is resolved. This is to ensure fair and satisfactory resolutions for both buyers and sellers.

By adhering to this payment process, Mnadani ensures that all transactions are handled securely and efficiently, providing reliability and trust for our marketplace participants. If you have any questions regarding payments or need assistance setting up your payment details, please contact our customer support team.